Clinic Returns Policy

RETURNS AND EXCHANGES

Returns will be considered on all products. Where our supplier implements a restocking fee this fee will be applied to your product. 

In circumstances where you consider a product defective or damaged, please contact us at 403-740-6828 within 48 hours of receipt of order with details of the products and defect/damage. We will contact the company for you and help to make sure that you receive the appropriate product in good condition.

After 5 business days, all exchanges will incur a 10% restocking fee.

Seasonal items are not eligible for exchange.

ALL ITEMS MUST BE RETURNED IN THE ORIGINAL PACKAGING IN SALEABLE CONDITION TO BE CONSIDERED FOR EXCHANGE. IF NOT IN THE ORIGINAL PACKAGING, THE ITEM WILL NOT BE EXCHANGED

All Veterinary Diet Products are 100% Guaranteed by our partner food companies and CAN only be returned for the following reasons:

Palatability - Pet will not eat or does not like the taste of the food.

Quality - If there is a problem with quality of the product.

Safety – If a bag or can has a broken seal which has compromised the integrity of the food.

All inquiries regarding returns and/or exchange can be directed to ABC Vet Clinic at 123-456-7890.